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Highline Commerce | Inbound Deliveries SOP

TL;DR

Overview of the inbound process for sending products and inventory to Highline Commerce

Highline Commerce – Inbound Receiving SOP

Inbound Receiving Requirements & Service Level Agreement (SLA)

This document outlines the requirements and procedures necessary to ensure the efficient and timely receipt of inbound inventory at Highline Commerce.

Standard Receiving SLA

Highline Commerce's standard receiving Service Level Agreement (SLA) is 7 business days. The SLA begins once:

  1. A Purchase Order (PO) has been created and submitted in Packiyo; and

  2. Highline Commerce has accepted and logged the shipment into our receiving queue (typically within 1 business day of receiving delivery notification).

Expedited Receiving

Requests for expedited receiving may be accommodated based on operational capacity and may be subject to additional labor and handling fees.

Delivery Requirements

Palletized Shipments

  • Any pallet weighing 900 lbs. or more must be delivered with a liftgate service.

  • Failure to arrange for a required liftgate may result in delivery delays or refusal of shipment.

Floor-Loaded / Non-Palletized Shipments

  • Shipments consisting of multiple unpalletized cartons must be communicated to the Highline team in advance.

  • These deliveries require additional planning, labor, and staging space to receive efficiently.

  • Failure to provide advance notice may impact receiving timelines.

Shipping Address Format

For proper routing, always address shipments as follows:

New York – Cartons (less than pallet):

[Your Brand]  

C/O Highline Commerce  

67 34th St, 2nd Floor, Suite 07-02-BB  

Brooklyn, NY 11232

New York – Freight / Palletized Shipments:

[Your Brand]  

C/O Highline Commerce  

67 34th St, 2nd Floor, Suite 07-02-BB  

Brooklyn, NY 11232

Georgia:

[Your Brand]  

C/O Highline Commerce  

3615 Francis Circle, Suite 500  

Alpharetta, GA 30004

Ohio:

[Your Brand]  

C/O Highline Commerce  

1625 Fieldstone Lane  

Vandalia, OH 45377

Delivery Scheduling Instructions

New York City Warehouse

  • Schedule Freight Deliveries: Schedule Freight Delivery

  • Driver Instructions: Call 908-758-4445 upon arrival

  • Receiving Hours: Monday–Friday, 9:30 AM – 3:30 PM ET

  • 4 standard-height loading docks (maintained by Industry City)

    • ⚠️ Full container/semi-truck deliveries must be scheduled in advance

  • Delivery appointments do not guarantee dock availability

Atlanta Warehouse

  • Email [email protected] or call 770-364-4014

  • 3 dedicated loading docks

  • Driver should call 770-364-4014 upon arrival

  • Receiving Hours: Monday–Friday, 9:30 AM – 3:30 PM ET

  • All large deliveries must be scheduled in advance

Shipment Labeling Requirements

To avoid delays, all cartons must be clearly labeled with:

  • A Reference Number on at least 2 sides of each carton
    (Preferred: PO#, SO#, or DO#. Avoid using tracking numbers alone.)

  • For multi-carton shipments: reference number must appear on every carton

  • For multi-PO shipments: each carton must be labeled with its respective PO

  • Include a Packing List with every shipment. Accurate packing lists help us process inbound inventory faster.

Definition: Bulk Inbound Receipts

Bulk inbound shipments include:

  • One or more cartons

  • Containing multiple units of a single SKU or multiple SKUs

  • Not originating directly from a customer order

These shipments are subject to our standard SLA and may arrive via:

  • Small parcel carriers

  • Freight

  • Courier (e.g., Uber)

  • Direct delivery from client or vendor

Purchase Order Submission Requirements

  • All POs must be uploaded to Packiyo before delivery.

  • Receiving cannot begin without an active PO in the system.

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Receiving & Inventory Reconciliation

  • Items are received against the uploaded PO in Packiyo

  • Packiyo does not track partial shipments — for split deliveries, create separate POs

  • After receiving, Highline will issue a Receiving Report:

    • Noting any discrepancies between PO and received quantities

    • Listing any damaged, mislabeled, or defective units

  • A limited quality control check (5–10%) will be conducted for defects.
    If widespread issues are detected, we will notify you immediately.

  • Once all discrepancies are resolved, the PO will be closed in Packiyo.

Put-away Process

  • Confirmed inventory will be:

    • Added to an available/pickable holding location in Packiyo

    • Put away by your Account Team as quickly as possible

  • If any issues arise during the putaway process, your Account Manager will reach out directly.




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