Rails is Highline Commerce's billing platform where you can view and pay your invoices. Access it at app.withrails.com.
Getting Access
Request access by emailing [email protected] or your Onboarding Specialist. Include:
Names and email addresses for all users who need access
Designate a Primary User
User Roles
All Users: Can view and pay invoices
Primary User: Can also add payment methods and receives email notifications for new invoices (only one Primary User allowed)
You'll receive an email with a Rails login and temporary password. Change your password after first login.
Navigating Rails
Once logged in, you'll see your invoice dashboard with:
List of all invoices with dates and amounts
Payment status for each invoice
Options to download invoice details
Downloading Invoices
"Download Statement" — PDF summary of the invoice
"Download Details" — Detailed Excel breakdown with line-item detail
Understanding Invoice Timing
Weekly Invoices (Typically Thursdays)
Transportation/postage charges, billed based on carrier charge date (which may lag behind ship date by a week or more).
Monthly Invoices (First Week of the Month)
Storage fees, fulfillment fees, hourly charges, returns fees, and supplies fees.
Common Questions
How do I update my payment method?
Only the Primary User can add/update payment methods. Go to Account Settings > Payment Methods.
How do I add another user?
Email [email protected] with the new user's name and email address.
My invoice amount seems wrong. What do I do?
Download the detailed Excel breakdown and review line items. If you still have questions, email [email protected].
Billing questions? Email [email protected]
See Also
Understanding Your Invoice — Line Item Breakdown — Detailed explanation of every charge on your invoice
Onboarding Checklist — Your First Steps — Rails account setup is part of onboarding
Related Questions
How do I access the billing portal? — Go to app.withrails.com. Email [email protected] if you need access.
How do I update my payment method? — Only the Primary User can manage payment methods in Account Settings.
How are shipping costs calculated? — Transportation is billed weekly based on carrier charge date.