Billing & Account Management
Everything about your Highline Commerce billing, invoices, and payment management through the Rails billing portal. This section explains how to access your account, understand invoice line items (storage fees, pick/pack charges, transportation/postage, onboarding fees, returns fees, hourly charges), update your payment method, download statements and detailed Excel breakdowns, and contact the billing team for questions about charges or credits.
Access Rails: app.withrails.com
Billing Support: [email protected]
Key Articles
Accessing and Navigating Rails — How to get access, user roles (Primary vs. standard), and navigating the billing dashboard.
Understanding Your Invoice — Complete breakdown of one-time fees, weekly transportation charges, and monthly fulfillment/storage fees.
Fee Summary
One-Time Fees
Onboarding Fee — Account setup, integration, initial training
Security Deposit — Fully refundable
Weekly (Typically Thursdays)
Transportation/Postage — Based on carrier charges (charge date may lag ship date)
Monthly (First Week of Month)
Storage — Per pallet or cubic foot
Pick/Pack Fee — Per order (one item included), plus additional item fees
Hourly Charges — Receiving, labeling, barcoding, special projects
Returns Fee — Per item
Supplies Fee — If not supplied by client
Navigating Rails
"Download Statement" — PDF summary of each invoice
"Download Details" — Detailed Excel breakdown with line items
Common Questions
How do I get access to Rails?
Email [email protected] with names/emails for all users. Designate one Primary User.
How do I update my payment method?
Only the Primary User can manage payment methods via Account Settings > Payment Methods.
My invoice amount seems wrong.
Download the detailed Excel breakdown and review line items. Remember that transportation charges are based on carrier charge date, not ship date.
Highline Commerce
Brooklyn, NY • Atlanta, GA • Dayton, OH