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Creating Orders in Packiyo via CSV Upload Overview Use the CSV import feature in Packiyo to create orders with multiple SKUs efficiently. Process 1. Download the CSV template Go to Imports in Packiyo and select the Orders import. Download the latest CSV template. Do not use an older copy or rename, move, or delete any headers. 2. Verify products and account details Ensure every SKU already exists as a product in Packiyo. Confirm warehouse and shipping method names match the account exactly. 3. Fill out the template Enter one row per SKU. For an order with 70 SKUs, complete 70 rows. Remove or replace the sample row labeled TEST ORDER before uploading. 4. Save the file Save the completed file as CSV (.csv), not Excel (.xlsx). Verify that spreadsheet tools have not removed leading zeros from any SKUs. 5. Upload the CSV Return to Imports in Packiyo. Select the Orders import, choose your completed CSV file, and start the import. 6. Review the results Once the import finishes, check the number of successfully imported and failed records. If any records fail, open the error report from the Imports page. Review the failed rows and the reasons provided, correct the issues, and re-upload the affected rows. Important Notes Always download the latest template directly from Packiyo. Do not modify or remove the template headers. Confirm all SKUs exist before importing. Always remove the sample row before uploading. Review the import results and resolve any errors to ensure all orders are created successfully. Barcode Requirements for Receiving 1. Provide Barcodes for Verification Brands must provide the barcodes for their products so we can verify that the barcode matches the correct SKU and product before receiving. 2. Barcode Service Available HighlineCommerce can barcode products on behalf of the brand for an additional charge. 3. Brand-Provided Barcodes If the brand chooses to barcode the products themselves, the same scanning requirements apply. Every barcode must scan correctly and match the product/SKU in our system. If a barcode does not scan, receiving may be delayed while the issue is resolved. Important: Accurate and scannable barcodes are required to ensure a smooth and timely receiving process. Returns SOP For HLC This SOP outlines the process for handling returns in a structured and consistent manner while ensuring the accuracy of inventory tracking, quality control, and seamless communication with clients/brands. The return process will be followed strictly in order to meet clients’ requirements, improve operational efficiency, and maintain customer satisfaction Creating New SKUs in Shopify for Accurate Packiyo Sync Process for Creating New SKUs in Shopify for Accurate Packiyo Sync Highline Commerce | Inbound Deliveries SOP Overview of the inbound process for sending products and inventory to Highline Commerce